I initially contacted D&M as I received a flyer through my letterbox. It was also a local company which I knew had been established for a while. Your sales person, Peter, was friendly, knowledgeable, informative and patient with my many questions and doubts. He was also not at all pushy which was one of my concerns when considering which companies to contact.
The quote he gave was competitive, if not the lowest (although I am always wary about taking the lowest quote in case this is a reflection on the quality). When the order was placed, I received a call from Dave who explained that it would be better to replace the patio door with French windows due to the limited opening space a sliding patio door would allow. It is exactly this type of experience and advice which is appreciated!
The order was amended for no extra cost and Michelle then sent me a detailed description by email of exactly what you would be manufacturing. Michelle was also very patient when I had a couple of hesitations over specific design features. The windows were ready to be fitted within the time-limit advised and when the fitters came (unfortunately, I do not know their names), they were also a credit to the company, starting early, working efficiently and tidying up after themselves so that there was very little mess for me to come home to.
Most of the windows were fitted in just one day. The kitchen was finished on the second day. The fitters then came back briefly later in the week to fit a couple of stop bars to the French windows. During a tea break, one of the fitters even took time to have a go a fixing a sticking front door (which hadn't been fitted by your company) by adjusting the hinges. In conclusion, I would have no hesitation in recommending your company and wish you every success for the future.
Dear David and Michelle
I have to say that you read so much about double glazing salesmen that you never know which ones to choose. We must have done our research very well as your team were a testament to the work ethic you advertise and we are extremely pleased with the result.
The finish is excellent and there was no mess to clean up when we got home. We are planning to use you again for further windows in an extension we are building as we couldn't recomment your company highly enough. Thank the team that did the installation.
Kind regards,
Helen and Paul Tipper
Dear David and Michelle
Karen and I would like to express how delighted we are with the new windows. We were most impressed with the installation and the courtesy of your staff and the manner in which they conducted themseleves whilst at the house.
We would also like to thank you both for the attention you paid to the design of the windows themselves.
We would be very please to recommened D&Windows to any of our friend and acquaintances looking for similar work.
Kind regards,
Karen and David
Dear Sir or Madame
The work was completed swiftly and efficiently and with a minimum of mess and we are delighted with the result. The Lounge and Kitchen have gained a new lease of life and, all being well, we hope to contact you in the New Year regarding further replacements. The gentleman who originally recommended you to us was Colin, who had some work done by you about two years ago. Thank you and your workmen once again for the marvellous job well done.
Yours,
Michael and Elizabeth
Dear Terry and team,
We are absolutely delighted with our new windows and doors; what a difference they have made to the look and feel of the house!
We chose D&M Windows because we liked the quality of your product. Its rare these days to recieve excellent customer service, but you and your team have certainly delievered a standard of service to be proud of. Every stop of the way, from our first meeting with Mike through to the last day of installation with Gramham and Dave, your team have been friendly, proficient and professional. You have offered guidance with choosing the style of window and door; kept us informed with progress of the order; turned up on the days you said you would; and at the end of each day of installation cleared up leaving everywhere clean and tidy.
Wishing you continued success - you certainly deserve it.
Kind Regards,
Rosemary and Chris
Dear David and Michelle
Karen and I would like to express how delighted we are with the new windows. We were most impressed with the installation and the courtesy of your staff and the manner in which they conducted themselves whilst at the house.
We would also like to thank you both for the attention you paid to the design of the windows themselves.
We would be very pleased to recommend D&M Windows to any of our friends and acquaintances looking for similar work.
Kind regards
K and D H., Brinsley
Dear Sir or Madam
The work was completed swiftly and efficiently and with a minimum of mess and we are delighted with the result. The lounge and kitchen have gained a new lease of life and, all being well, we hope to contact you in the new year regarding further replacements. The gentleman who originally recommended you to us was Mr R, Tollerton who had some work done by you about two years ago. Thank you and your workmen once again for the marvellous job well done.
Yours
Mr and Mrs R., Clifton
Dear David
I would like to take the opportunity to say how pleased we are with the work that has been carried out by D&M. From the start of the sales process through to installation, the professionalism of all your staff has been excellent and we are extremely happy with the quality of the finished work.
We would have no hesitation in recommending D&M.Yours sincerely
J.G., Gamston
Dear Terry and team,
We are absolutely delighted with our new windows and doors; what a difference they have made to the look and feel of the house!
We chose D&M Windows because we liked the quality of your product. It's rare these days to receive excellent customer service, but you and your team have certainly delivered a standard of service to be proud of. Every step of the way, from our first meeting with Mike through to the last day of installation with Graham and Dave, your team have been friendly, proficient and professional. You have offered guidance with choosing the style of window and door; kept us informed with progress of the order; turned up on the days you said you would;and at the end of each day of installation cleared up leaving everywhere clean and tidy. Wishing you continued success- you certainly deserve it.
Kind regards,
R & C G, Belton
